last month, 28-06, i bought and paid my ticket at Rogue Events, for the Asylum 14 convention which I was very happy about and I was very excited to go.
But this weekend, all my friends from both tumblr and twitter, received their confirmation-emails about their payment going through and I did not. So I got a little concerned and worried and emailed them the following day, asking them if my payment had gotten through.
I got a reply, saying: “The order status will be updated when payment has been matched to the booking.” so I was like ‘yeah alright’ so i waited a few more days, before emailing them again, telling them that i was concerned and that it stressed me out, not knowing if my payment had gotten through, since I’m from Denmark and my bank might’ve messed something up, yeah?
So this was the email that I received this morning. I am in shock, to see such a bad customer service, just for asking them a nice and polite question. I do not know what to do and if I even get my ticket, but if I dont, I will report them, since this is illegal business (stealing money from people’s pockets)
Just beware of Rogue Events when you buy your convention tickets.